Macmillan Publishers

Written in a lively and personal style, Internation English for Call Centres uses examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer solutions, detailed advice and resources to improve English language skills and knowledge of life in the UK.

The year is 1868, and Sherlock Holmes is fourteen. He has witnessed his first murder and travelled to America to unravel a deadly mystery, but now he faces his most dangerous mission yet. Mycroft, Sherlock's older brother, has suddenly vanished. Sherlock discovers that he has headed to Russia and has no choice but to follow him, across the freezing Baltic Sea, into strange territory and to face an unknown enemy... but will he arrive too late to save his brother? Young Sherlock Holmes is a series of novels in which the iconic detective is reimagined as a brilliant, troubled and engaging teenager — creating unputdownable detective adventures that remain true to the spirit of the original books.

The Camel Club returns in the breathtaking follow up to Divine Justice from the Number One International Bestselling author. On the night of the State Dinner honouring the British Prime Minister, Oliver Stone witnesses an explosion as the motorcade leaves the White House. A bomb has been detonated in what looks like a terrorist plot directed at the President and the Prime Minister. In the aftermath, British MI5 agent Mary Chapman, an experienced, lethal operative with an agenda of her own, is sent to assist and coordinate the investigation alongside American authorities. Stone, together with Harry Finn, Alex Ford and the rest of the Camel Club, is drawn into the inquiry. But everything is not what it seems, and what happened in the park may not have been the actual plan. It seems the mysterious attackers had another target in their sights, and it's up to the Camel Club to stop them, or face the catastrophic results.

Shardlake goes to war... It's Summer, 1545. England is at war. Henry VIII's invasion of France has gone badly wrong, and a massive French fleet is preparing to sail across the Channel... Meanwhile, Matthew Shardlake is given an intriguing legal case by an old servant of Queen Catherine Parr. Asked to investigate claims of 'monstrous wrongs' committed against his young ward, Hugh Curteys, by Sir Nicholas Hobbey, Shardlake and his assistant Barak journey to Portsmouth. There, Shardlake also intends to investigate the mysterious past of Ellen Fettiplace, a young woman incarcerated in the Bedlam. Once in Portsmouth, Shardlake and Barak find themselves in a city preparing for war. The mysteries surrounding the Hobbey family and the events that destroyed Ellen's family nineteen years before, involve Shardlake in reunions both with an old friend and an old enemy close to the throne. Soon events will converge on board one of the king's great warships gathered in Portsmouth harbour, waiting to sail out and confront the approaching French fleet...

This is an epic of love, hatred, war and revolution. This is a huge novel that follows five families through the world-shaking dramas of the First World War, the Russian Revolution, and the struggle for votes for women. It is 1911. The Coronation Day of King George V. The Williams, a Welsh coal-mining family, is linked by romance and enmity to the Fitzherberts, aristocratic coal-mine owners. Lady Maud Fitzherbert falls in love with Walter von Ulrich, a spy at the German Embassy in London. Their destiny is entangled with that of an ambitious young aide to U.S. President Woodrow Wilson and to two orphaned Russian brothers, whose plans to emigrate to America fall foul of war, conscription and revolution. In a plot of unfolding drama and intriguing complexity, «Fall Of Giants» moves seamlessly from Washington to St Petersburg, from the dirt and danger of a coal mine to the glittering chandeliers of a palace, from the corridors of power to the bedrooms of the mighty.

Shortlisted for the William Hill Sports Book of the Year Award 2004, this is the compelling account of the most recent adventure of the bestselling author of «Facing Up». It started out as a carefully calculated attempt to complete the first unassisted crossing of the frozen north Atlantic in an open rigid inflatable boat, but it became a terrifying battle against storm-force winds, crashing waves and icebergs as large as cathedrals. Starting from the remote north Canadian coastline, Grylls and his crew crossed the infamous Labrador Sea, pushed on through ice-strewn waters to Greenland and then found themselves isolated in a perfect storm 400 miles from Iceland. Compelling, vivid and inspirational, «Facing the Frozen Ocean» will appeal to all Bear Grylls' many readers and win him many more. «An epic story of hardship, friendship and faith» — «Daily Telegraph». «Riveting» — «Daily Express». «Grylls is certainly proof that the age of great explorers has not completely passed us by» — «Scotsman».

'No one could fail to be gripped by his heartfelt excitement and emotion over what was the adventure of a lifetime.' Independent At the age of twenty-three, Bear Grylls became the youngest Briton to reach the summit of Mount Everest. At extreme altitude youth holds no advantage over experience, and it is generally acknowledged that younger climbers have more difficulty coping with the adverse effects of mountaineering. Nevertheless, only two years after breaking his back in a freefall parachuting accident, Bear Grylls overcame severe weather conditions, fatigue, dehydration and a last minute illness to stand on top of the world's highest mountain. Facing Up is the story of his adventure, his courage and humour, his friendship and faith.

From the international bestselling author of The House at Riverton and The Forgotten Garden comes a brand new tale of love, mystery, betrayal and dark secrets... Edie Burchill and her mother have never been close, but when a long lost letter arrives with the return address of Milderhurst Castle, Kent, printed on its envelope, Edie begins to suspect that her mother's emotional distance masks an old secret. Evacuated from London as a thirteen year old girl, Edie's mother is chosen by the mysterious Juniper Blythe, and taken to live at Millderhurst Castle with the Blythe family. Fifty years later, Edie too is drawn to Milderhurst and the eccentric Sisters Blythe. Old ladies now, the three still live together, the twins nursing Juniper, whose abandonment by her fiance in 1941 plunged her into madness. Inside the decaying castle, Edie begins to unravel her mother's past. But there are other secrets hidden in the stones of Milderhurst Castle, and Edie is about to learn more than she expected. The truth of what happened in the distant hours has been waiting a long time for someone to find it...

In an age of treachery and turmoil, brutal murder brings the ultimate test of faith. Henry VIII has proclaimed himself Supreme Head of the Church and the country is waking up to savage new laws, rigged trials and the greatest network of informers ever seen. Under the order of Thomas Cromwell, a team of commissioners is sent through the country to investigate the monasteries. There can only be one outcome: the monasteries are to be dissolved. But on the Sussex coast, at the monastery of Scarnsea, events have spiralled out of control. Cromwell's Commissioner Robin Singleton, has been found dead, his head severed from his body. His horrific murder is accompanied by equally sinister acts of sacrilege — a black cockerel sacrificed on the alter, and the disappearance of Scarnsea's Great Relic. Dr Matthew Shardlake, lawyer and long-time supporter of Reform, has been sent by Cromwell into this atmosphere of treachery and death. But Shardlake's investigation soon forces him to question everything he hears, and everything that he intrinsically believes...

Detective Superintendent Roy Grace returns... I want them to suffer, and i want them dead... Carly Chase is still traumatised after being in a fatal traffic accident which kills a teenage student from Brighton University. Then she receives news that turns her entire world into a living nightmare. The drivers of the other two vehicles involved have been found tortured and murdered. Now Detective Superintendent Roy Grace of the Sussex Police force issues a stark and urgent warning to Carly: She could be next. The student had deadly connections. Connections that stretch across the Atlantic. Someone has sworn revenge and won't rest until the final person involved in that fateful accident is dead. The police advise Carly her only option is to go into hiding and change her identity. The terrified woman disagrees — she knows these people have ways of hunting you down anywhere. If the police are unable to stop them, she has to find a way to do it herself. But already the killer is one step ahead of her, watching, waiting, and ready...

This is the second in C. J. Sansom's remarkable historical crime series. It's 1540, three years after Shardlake was commissioned by Cromwell to investigate the murders at Scarnsea monastery. It is the hottest summer of the sixteenth century. Shardlake is trying to keep a low profile, believing himself to be out of favour with Thomas Cromwell while at the same time maintaining his London-based legal practice. He has been pulled, against his better judgement, into defending Elizabeth Wentworth, charged with murdering her cousin. But Elizabeth refuses to plead either guilty or not guilty. The penalty for not pleading is to be crushed under a weight until you plead or die. Shardlake is powerless to help the girl yet she is suddenly granted a reprieve — courtesy of Cromwell. The cost of the reprieve to Shardlake is two weeks once again in the service of Cromwell. Cromwell, however, is no longer the triumphant, irresistible force he once was, not least because of the ill-fated marriage he arranged for the King with Anne of Cleves. Cromwell is running out of options, but he has one more card to play: Greek Fire, an ancient weapon considered lost long ago, which has turned up again in the hands of two alchemist brothers. This is the kind of gift to guarantee the King's favour, it is also the kind of gift that people kill for...

With her young son's potentially fatal neuroblastoma in complete remission, New York City medical examiner Laurie Montgomery returns to work at the Office of Chief Medical Examiner. Worried that she still has what it takes, Laurie finds her first case back to be a dangerous puzzler, involving organized crime and two start-up bio-tech companies caught in a zero-sum game. Satoshi Machita, a former Kyoto University researcher, is set to own a valuable patent controlling pluripotent stem cells destined to spark a trillion-dollar industry of regenerative medicine. When he dies on a crowded New York subway platform, Laurie must decide whether his death was natural or something fiendish. Behind the scenes, there are people who would like to see Laurie as far away from the investigation as possible. Despite threats against her, Laurie presses on, until they extend to the person she loves most in the world: her son, JJ. Suddenly Laurie must face solving the crime and saving her son's life.

When the body of a murdered woman is found in the extraordinary, decaying city of Beszel, somewhere at the edge of Europe, it looks like a routine case for Inspector Tyador Borlu of the Extreme Crime Squad. But as he probes, the evidence begins to point to conspiracies far stranger, and more deadly, than anything he could have imagined. Soon his work puts him and those he cares for in danger. Borlu must travel to the only metropolis on Earth as strange as his own, across a border like no other. With shades of Kafka and Philip K. Dick, Raymond Chandler and 1984, The City & The City is a murder mystery taken to dazzling metaphysical and artistic heights.

Emerson Watts is on the run: from school, from her family and from herself. She's reeling from the shock that Nikki, the girl whose body her brain was forced to inhabit, is still alive. And she's furious. Manipulative Brandon plans to use Em to discover a secret that will ensure his success, whilst Christopher is out for revenge, fuelled by his jealousy. With everyone around her playing a dangerous game, maybe Em should just keep on running... It is the final book in the fashion-tastic and hilarious new trilogy from the queen of teen fiction.

Young children just love things that go, and here is a book they will spend hours pushing along the floor as well as reading! When you open the book to read, the clever wheel mechanism at the top of the page lets you choose the right driver for the vehicle on each spread. Then close the book and push it along on its four moving wheels just like a toy!

Young children just love things that go, and here is a book they will spend hours pushing along the floor as well as reading! When you open the book to read, the clever wheel mechanism at the top of the page lets you choose the right driver for the emergency vehicle on each spread. Then close the book and push it along on its four moving wheels just like a toy.

'Bear is writing letters. One, two, three. Bear goes out to post them. Who lives in this tree?' Bear is writing letters to his friends. Lift the flaps and join Frog, Squirrel and Mole for Bear's special surprise! Collect all four books in The Acorn Wood series: Fox's Socks, Hide-and-Seek Pig, and Rabbit's Nap.

When shy, awkward Helen Hamilton sees Lucas Delos for the first time she thinks two things: the first, that he is the most ridiculously beautiful boy she has seen in her life; the second, that she wants to kill him with her bare hands. With an ancient curse making them loathe one another, Lucas and Helen have to keep their distance. But sometimes love is stronger than hate, and not even the gods themselves can prevent what will happen...

Discombulated Pronounced dis-com-bob-u-lated. Means thrown into confusion. As in the lion is discombobulated by the skateboarding wildebeest. And my parents are discombobulated when I suddenly start speaking Swedish. A bit like befuddled, bamboozled. Don't confuse with anything. If you like this word, try nincompoop. This won't make any sense if you are actually Swedish...

All the animals are busy lending a hand in the garden in this lively numbers book. The parrots are pulling up carrots, the bears are picking pears and a swarm of bees are pruning the trees with their miniature shears. Rhymes by Julia Donaldson and whimsical illustrations from Nick Sharratt make this board book a delight to share out loud. With plenty to giggle at on every page, counting — or gardening — has never been so much fun.

This collection is bursting with traditional, much-loved nursery rhymes as well as new verses and games to share with your toddler. With sturdy flaps to lift on every page, there's so much to discover! Appealing illustrations and an easy-to-read text make this a must-have book for every nursery.

This adorable board book has a 'baby' book nestled inside the 'mummy' book, attached together by a ribbon and held in place by a maternal paw! With bright, appealing artwork from Emily Bolam and a gentle reassuring story of Baby Bunny joining in with her mother's daily activities before being tucked gently into bed. This series is ideal for parents to share with their child as the little book mirrors the actions in the main book so the child can follow along and find the right actions to match each spread.

This adorable board book has a 'baby' book nestled inside the 'mummy' book, attached together by a ribbon and held in place by a maternal wing! With bright, appealing artwork from Emily Bolam and a gentle reassuring story of Baby Chick joining in with his mother's daily activities before being tucked gently into bed. This series is ideal for parents to share with their child as the little book mirrors the actions in the main book so the child can follow along and find the right actions to match each spread.

This is a wonderful lift-the-flap first word book for parents and children to share together. It explores key early learning concepts of colours, numbers, opposites and patterns in a young and accessible way with bright pictures and large sturdy flaps. Plus with a padded cover and sturdy cased board binding, this book provides real value for money.