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Managers and leaders of different levels need to ensure that the best decisions are taken, problems are solved in the optimum way, and the creative ideas and innovations so necessary for business flow freely. This title helps you to master the processes of practical thinking which lie behind decision making, problem solving and creative thinking.

Offers simple techniques to enable you to become more assertive. Packed with examples and exercises, this self-help guide covers topics such as: the importance of choice behaviour; tension control; self-awareness and self-esteem; relationships; making and refusing requests; dealing with problem people, and tricky situations.

Offers insights into recognizing and developing individual leadership qualities, acquiring personal authority, and mastering core leadership functions such as planning, communicating and motivating. Suitable for those who wish to improve or develop their leadership skills, this guide provides a framework for becoming an effective leader.

Neuro Linguistic Programming (NLP) is one of the most powerful communication tools available. This title helps you to grasp basic NLP concepts and techniques which should result in real improvements in various aspects of your professional and social activities.

A guide to maximising your company's potential through effective PR. It helps the reader to gain an understanding of the concepts and principles and learn how to use them in business scenarios. It covers strategic public relations, public relations and the internet, working with the media, how to deal with different stakeholders and customers.

A guide to creating effective customer service. It covers various aspects of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; and, get a better level of service from internal customers and build long term relationships with customers.

Financial management comprises more than accounting and reporting. It is crucial at all stages in the business cycle, whatever the state of your business. This title offers advice on raising money for a business and includes useful information on accounting and reporting and communicating effectively with a wide range of stakeholders.

Shows how to manage stress calmly and efficiently. This book shows how to identify the underlying causes of stress and presents a structured plan to manage both the causes of stress and their effects. It includes tips on topics such as time management, exercise, nutrition and relaxation techniques.

Staff are ever more demanding of their employers. They want to be consulted, appreciated and, more importantly, they want to enjoy their work. This title shows you how to inspire individuals or teams to develop. It clarifies the underlying principles for motivating staff to get results and maximise performance.

Everyone working in an organisation has seen unworthy executives advance up the corporate ladder while more competent alternatives have been overlooked. Why does this seemingly unfair situation occur over and over again? This title includes guidelines on how you can sell yourself, particularly how you can develop and manage your image for success.

The modern marketplace is increasingly unpredictable and there is a need for non-financial managers to understand the financial and management accounting process. This book provides a course from the perspective of the pursuit of business growth, and describes a business proceeding from initial set-up through its first year of trading.

Getting a message across on paper and presenting a proposal in a clear and persuasive form are vital skills for anyone in business. Suitable for those who need to impress, convince or persuade their colleagues or clients, this work explains how to make a plan of what to write, transfer ideas onto paper and edit them to achieve the best results.

Anyone involved in business may, at some point, have to prepare a business plan — whether it is to raise finance, sell a business or develop a specific project. This work covers the issues involved in producing a plan — from profiling competitors and forecasting market development, to the importance of providing clear financial information.

Good communication skills are vital in workplace. This title shows you how to improve your conversations and build rapport with colleagues, hold interview and staff appraisals, learn the skills of persuasion, give effective presentations, writer e-mails, letters and reports and write for the Web.

Helps you to develop effective organisational skills and improve the way you work. This title contains tips on seeing your way through complex problems, avoiding information overload, overcoming distractions and interruptions, organising work space and filing systems, and coping with the challenges of working from home.

Effective presentation skills are essential for business success and are needed in all sorts of business situations. This work offers practical advice, addressing the common problems many people face when making a presentation. It includes tips on building confidence, understanding body language and using visual aids effectively.

The role of project manager requires maintaining a balance between the demands of the customer, project, team and the organization. This title helps managers to significantly raise the probability of success with their projects and contains practical techniques.

In business, the increasing pressure to achieve makes time management a vital skill. It is necessary to be able to work efficiently and effectively to ensure that one's desired results are achieved — both in one's job, and in one's career. This title offers tips and techniques to review and assess time management.

Minutes are vital to the success of meetings. Attendees rely on them for information they may have missed and they serve as an essential communications tool for non-participants. This guide gives advice about the sections of a meeting; the agenda; personal preparation; taking notes; accuracy; and, writing up the minutes.

Whatever the reason and however long you plan to stay, moving overseas is not just about deciding what to take with you. Your entire life is about to change and the more prepared you are, the better the relocation will go. Working Abroad covers everything that employees and their families might need to know about expatriate employment and the associated issues of living in a new country. It provides a full reference source to help assess the pros and cons of overseas employment, including job markets, taxation, international education, relocation and medical issues. The 31st edition has been fully updated to include the latest information on managing personal finances across different countries, preparing the family for the change in environment and managing any cross-border move. It also contains in-depth online profiles of numerous countries, spanning the European Union, the Middle East, Africa, Asia and Australasia, providing insights into living and working conditions. A comprehensive directory of useful contacts is also included.

How to Negotiate Effectively provides tips, tools and techniques for getting it right. It explores and advises on every aspect of the negotiation process, including: tactics and counter-measures, handling deadlock, making concessions, enhancing your authority and getting the best deal. This new edition also contains material on identifying true decision makers, and how to spot buying signals in negotiations. An essential step-by-step guide, How to Negotiate Effectively will help anyone achieve a balanced 'win-win' outcome every time.

How to Manage People is a practical book from bestselling author Michael Armstrong. It provides advice to managers and team leaders on how to manage people in their teams — getting the best results from them and dealing with any people problems that may arise. Many managers have to do their job without HR advice and this book is particularly designed to meet their needs. It covers every aspect that involves getting things done through people, including: leadership, motivating people, team building, delegating, interviewing, managing performance, developing and rewarding people, managing change and handling people problems. Concise yet comprehensive, How to Manage People provides vital support for every front line manager and should be essential reading for anyone who wants to get the best results from their staff.

Plenty of managers know how to interview, but few can interview well. Identifying the best candidates leads to shorter training time, greater productivity, and quicker results. Successful Interviewing and Recruitment teaches managers how to structure the interview, spot exceptional candidates, and hire only those who will add value to the business. With advice on which questions to ask and which not to ask, readers will learn how to challenge candidates while treating them fairly, so that the best candidates will want the job. Based on proven techniques, this book explains how to put a candidate at ease, construct competency-based questions, identify dishonest candidates, and design practical tests to measure candidates' abilities. Packed with practical information, this is a guide for anyone from the owner of a small company to managing director of an international business.

The combination of market fragmentation and over-supply means the need to understand customers is greater than ever. This book addresses key contemporary marketing issues in a way that allows readers to implement real changes to their organizations. Covering product management, market research, communications, and pricing perspectives, it gives insights into how theories and tools work in actual business scenarios. It also shows how to improve customer satisfaction, and it highlights timely issues such as sustainability. Summary pages at the end of each chapter contain questions and suggested activities.